Sunday, 19 April 2015

Retail Therapy | Examples of Great Customer Service

Have you ever had an experience in a store or with a brand that has been so great you just had to give it a share? Well in the last four weeks I can safely say I have had the good fortune of having at least three experiences like this, I have encountered commited individuals who stand by the company brand, uphold their names and just take general pride in their work and what they do. Individuals who I have personally seen go above and beyond just for me, the customer, and you know I find that so often when we go online and confront the interwebs that we are shown such negative views, opinions and reviews and everyone is so quick to want to complain when they have had a bad experience, but very rarely do we read about these magnificent little moments in life where a complete stranger has made your day in the simplest of ways, and I really just want to contribute to that positivity today and share my recent experiences of fantastic customer service.
Lush, Union Street, Aberdeen
As some of you know I recently bought a shampoo bar from the Lush store in Dundee as part of my Dundee shopping splurge. Unlike my local Lush the ladies in that store didn't give me any extra information on the product I was buying which is fine because I thought I had an idea of how to use it anyway... well I was wrong. Within a week my shampoo bar crumbled to ginger nut biscuity consistency and washed away in my shower, to say I was a bit disappointed was an understatement. Undeterred I went to buy another at my own Lush and said I bought one the previous week and it crumbled (along with my hair hopes and dreams) Hearing this the shop assistant was incredibly shocked and extremely apologetic that nobody had shown me how to use this product, as compensation she gave me a freebie of a little round tin to keep my shampoo bar fresh, working and she also gave me a set of instructions on how to use the bar. To say I was chuffed was another understatement and today I wanted to recognise this young ladies generosity and thank her for not brushing me off or treating me like an idiot for my mistake.
Pure Spa Head Offices
To say I love Pura Spa does not do justice to how intense my feelings for this brand are, I have never had a bad word to say about them their facilities are always above par, their staff are so friendly and the atmosphere is nothing short of sublime in terms of relaxation. However as some of you know at Christmas I gifted my mum  a voucher which she wasn't too keen to cash in, so seizing the spa opportunity I have patiently waited for a package to come available that would suit my pre holiday needs, and I found one in the form of their Spring Spa Sensations, a foot ritual, booster treatment and use of the sauna for £49, a pretty great deal right? Well upon taking my voucher (which I paid £50 for) in to book this treatment I was turned away and informed that their 'seasonal deals' were vouchers and I could not buy a voucher with another voucher, and my paid for spa voucher was therefore exempt from any and all seasonal deals they may have (which sort of renders the voucher pretty useless for anything I ever book in for) I wasn't chuffed and spoke to their head office, who could not have been more helpful! The lady I dealt with via email said that it was not the case I couldn't also benefit from the Spa Sensations offer and booked me in fuss free online, apologised profusely and has said if there are any issues on the day to display my email chat with her (fingers crossed there won't be!)
So I know this post has been a little different to what you may be used to seeing here on Granite City Girl (mainly because I'm usually ranting or moaning about something negative... sorry!) but I hope it has made you feel the warm and fuzzies as much as it has for me. Have you ever found that an experience of great and attentive customer service has brightened not only your day but your entire week? I would love to hear all about your experiences in the comments below or Tweet the companies you just love the service of at me on Twitter! As always if you'd like to keep up with the latest Granite City posts you can follow me on Bloglovin.
Until next time folks, continuing to feel the warm and fuzzies.
H.Elizabeth x


  1. Ah I'm so glad you wrote a post about this! I appreciate good service so so much and I don't think people shout about it enough. It's so easy to do and makes the experience so much better. Recently I went to the Wagamamas at The Academy and the man was more than accommodating. He moved us to a quieter table without us asking, took our coats and offered to cook my food in the way I like it because they had run out of my favourite dish. He was amazing :)

    Laura //

    1. I love hearing about other peoples positive experiences with big brands in particular because it's often all too easy to criticise in a negative way and it is very rare to actually hear of a positive experience particularly with hotels and restaurants so I'm hoping it won't be too long until I have another post like this! It's great when you meet individuals who care about their jobs so much as to give the customer an amazing experience because that's really what it's all about!

      Hannah | Granite City Girl X


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